Qianwen

Today i passed the CMFAS Module 5. Although my friend failed, but still can’t help feeling proud and happy for myself.

After the test, i had a lunch gathering with my direct manager and the team.It will be hard to imagine us as those pushy, aggressive Insurance agents on the streets, at the train station, cos we looked just like any other student outing.

Nevertheless, physically we may look like students, but i guess our way of handling things still after all gave us away. An unhappy incident happened wih this assistant manager who abruptly interrupted our conversation and told us that there was no more set lunch available.I wasn really observant but according to my agitated manager, she seemed to be very rude and did not even bother to ask what we want as substitutes, not only did we have to decide for ourselves, she did not come back again for our orders anymore, and she actually hadn key in our orders when we ordered like 10-15mins earlier on.Anyway, he lodged a complaint but scolded the wrong person and the food only arrived like an hr after the complaint.Another Assistant manager came to apologise and she kept saying sorry whenever she served us, feel very sympathetic towards her when she’s not the one at fault.

Although it was really the cafe’s fault, but i can’t help sympathise with the waitresses being a waitress myself. Managers in order to save costs sacrifice the service with less waitresses. This is such a common feature in singapore , nothing has been rectified by the shortage of staff , the low pay, long hours and the degrading way pple look at svc crew. That is precisely why our f&B industry will never be as popular as overseas.

Nowadays the constant retraining, incentives given for excellent service award will not go a long way if service crew continued to be exploited for their labour. Logically, why should I help you when u never think for me?

however, customer service should not be a one way thing.often we will hear complaints like "we pay for 10% service charge okay". Maybe its time to get clear who is getting that 10% service charge, who imposed that law and do we have a choice to deny that we dun want that regulation? To have a choice, i would rather not have the 10% thing and be rewarded truthfully by tips due to my gd customer service than to have someone gripping a hold on me for that 10% svc charge that doesn even belong to me.

Customer service is not an obligation. It should be a real care for pple to be happy in the services both rendered and received.Service Crew do not have an obligation to make their customers happy, they can just mind their biz, do their job and get their pay. but we want to treat customers like the way we want to be treated.Sometimes instead of reaching out to the customers, customers can also break the ice and reach out to the service staff first.Not only will u make the staff happy, u create a happy environment for yourself as the staff will be very obliged to serve you better.I mean it could be a two way thing.

So have we become too self-centred due to this over emphasis on customer service imposed on the service providers? so the next time u made a complaint, make sure u dun quote the 10% service charge as the basis for good customer service.Also, try to be discreet.Save your own face and the face of the staff too.

I miraculously passed the M9 Insurance test today.Congrats to myself, haha…and Gambattee for my other collegues.But mine is a very negative example. It takes at least 5 days 10 hrs a day of sudy period in order to be confident cos its as thick as an economics textbook 26 chapters,380 pages.this morning before i went to the exam venue, I was prepared to fail and retake again. i only read once,clock 30 hours in 2 days until the last hour before exam then finished the last chapter.by the time i reached the venue, i was dazed. Luckily I got the time wrongly and was given 30 mins extra time to rest. Anyway i broke the one week record by finishing it within 2 days, so I would welcome anyone to challenge this record, haha…(just joking, be diligent but dun need to overdo it)

some said its easier for me because I’m a Uni graduate but i would like to clarify that a uni grad has nothing to do with passing the test. Thr right way to say it maybe is because we are used to reading long essays, have more years of study that makes our study easier and absorbant.Anyway I am a reader, so i guess reading is not alien to me.

Now I know why its so hard not to be disciplined.Cos everything’s so rush!

Hi David, Happy Birthday! Be happy!

A South American scientist from Argentina , after a lengthy study, has discovered that people with insufficient brain and sexual activity read their e-mail with their hand on the mouse. Don’t bother taking it off now, it’s too late.

Marriage - Part I
A typical macho man married typical good-looking lady and after the
wedding, he laid down the following rules:
1). "I’ll be home when I want, if I want and at the time I want and
I don’t expect any hassle from you.
2). I expect a great dinner to be on the table unless I tell you
that I won’t be home for dinner.
3). I’ll go hunting, fishing, drinking and card-playing when I
want with my buddies and don’t you ever complain about it.
"Those are my rules. Any comments?"
His new bride replied, "No, that’s all just fine with me. But please
understand that there will be sex here at seven o’clock every night
……… whether you’re here or not."

A man and his wife were having some problems at home and were
giving each other the silent treatment. Suddenly, the man realized
that the next day, he would need his wife to wake him at 5:00 AM
for an early morning business flight. Not wanting to be the first to
break the silence (and LOSE), he wrote on a piece of paper,
"Please wake me at 5:00 AM." He left it where he knew she would find
it.
The next morning, the man woke up, only to discover it was 9:00 AM and
he had missed his flight. Furious, he was about to go and see why his
wife hadn’t wakened him, when he noticed a piece of paper by the bed.
The paper said, "It is 5:00 AM. Wake up."

WHY WE BROKE UP
She told me we couldn’t afford beer anymore and I’d have to quit drinking it.
Then I caught her spending $65.00 on make-up and I asked how come I had to give up stuff and she didn’t?
She said she needed the make-up to look pretty for me.
I told her that was what the beer was for.
I don’t think she’s coming back.

The very precious lessons i learn abt insurance:

1. No policy is the best. Dun trust one who says that their policy is the best and most affordable, with the most benefits but policies that cater to different pple. Ultimately its not $80k or $82k that u are insured, but whther u are insured at all to protect yourself and ur family.It is this assurance that u buy insurance. Comparisons never ends.

2. The moment that a contract is signed, u are being insured. No matter how late even midnight, it should be the call of FAs to be available cos we never know what will happen the next morning. At least when u signed that 12am, the next min, the next morning u are assured that u and

ur

family is protected.

3. If some friend is gonna be sarcastic to say that “pls dun ask me to buy ur insurance”, then retort back as “Dun worry, I only sell insurance to those who can afford to pay $2K per month, just call me the next time u can afford that”.

haha, a profession is separate from the person. Unless the person is unscrupulous, I hope my friends would respect me and dun say that to me.

Haha, do I have the potential of a financial advisor? I’m getting kind of hooked on it, getting some kick out of it…but it really feels good that I’m back on track again, know where I’m heading.

I would like to share a piece of good news with all my friends.I have been selected for Financial advisor with PTO, Peter Tan & Associates.

Maybe u guys might think i’m nuts to fall into an insurance job, but after losing my job, i lost confidence in a stable income job, i lost my direction, I simply has no idea where to head to.

A lot of my frenz encouraged me to try NIE, even David the banana would ask me to reconsider nie and reject an air-sewardess job, Benjamin too… etc…i guess i just have this look of a teacher and some even say I have the love for kids. But the more i listen, The more frustrated i feel.Once again, I’m like trapped in a pool of pple deciding the path for me though they were just being kind and encouraging.

Its only PTO who really made me feel the sense of direction again, especially i super like the mentor who interviewed me.imagine a person making $80K annually, sitting down with me for 2 hours during the interview, constantly talked to me throughout the camp, came voluntarily when i am the only one under his mentorship and he is not obliged to come at all.imagine the CEO earning 4millions who have attended 62 such camps and stayed with us thruout the 2 days in camp.even if these are just superficial gestures, the fact that it became the best agent in prudential out of the 300 prudential represented agencies, won the Apex award, have so many pple still working under him, prided itself for being the no.1 in Asia, being earning as much as HSBC by itself only, tells me at least I’m not working for a small fly.

If i risk this and is able to make it, I’m definitely is a big winner.if i lose, I’ll just resigned to fate and go back to a stable job or even NIE. Thinking rationally, if i really want to make big bucks, no stable job is gonna pay me any higher than $3-4K when i’m 40 years old.money is not my top priority, but i want to be able to help pple to be insured in terms of death, illness and retirement.this is the bigger mission I would like to achieve.money is never enuff, but only our convictions will bring us a long way.like benjamin who strive to become a teacher from young, and he’s make it and happy with it.i have nothing to lose cos i’m single and young, but again i have so much to gain if i make it.

i hope this company will really live up to its pillars of love, trust respect, doing all things ethically, morally and contributing back to the society. of course, i have to work hard too lah.

I’m really excited abt the exams i have to take next 2 weeks for the financial advisor licence.but just now when i read the book, sucks,its boring….

Pls dun shun me just because of my job.I will not approach u guys,but if u hav trust in me n u need a policy,pls do consider me.I need your encouragement, in order to add any additional stress to this stressful sales-oriented job.

Another piece of bad news which I just got from my brother,

Mexico

got 0-0 in the first half and

argentina

actually scored 6-0. I did not put a single bet on

Argentina

and I actually bet $100 on

Mexico

.

Adding on to that, all of what I have betted my brother lost, while all of that I have not betted, my brother won.

To think that the success rate for with already mexico is so confirmed 90% at least and yet mexico didn win a single score during the first half, so right now I’m waiting for a miracle in the next half.

I really blew it, I hope my bad luck doesn affect my brother as well cos he also betted $65 on

Mexico

.

Beginner’s luck, who invented this word????? To hell with that…

To say I’m a total incorrigible romance freak could not be better.I have watched She’s the Man, Just my luck and to think I’m looking forward to watching a crappy romance movie called the Lost Lake, a romance between 2 pple who wrote 2 each other over 2 different time zones, and falling in love with each other thru their letters, and most crappy with a single letter box representative of the postman. I feel that what brings them together is more of the loneliness rather than the love. But in reality, how do we really differentiate between the two? More often, love stems from the need to be together, someone by our side, and it’s the constant thoughts of the other that brings the heart closer, makes us stronger, bonding 2 pple together. In our society, it is no longer 我爱你 these 3 words but 我须要你 these 4 words.

Thank goodness, I am also quite interested in this comedy called “one click” which at least draws out the sensible part of me. I totally understand that reality’s different from movies, good men are few in our society, haha!!!!

Just my luck is just another little fanciful fairytale which a tinny winny comedy twist to it. 2 pple fall in love, fall out and back together again. Ironically, the title depicts my exact situation right now, down on luck. U Might not believe me, but look at the list below:

1. I fall out with the mentor in my previous company who is the same person who groomed me and ruined me.

2. I lost my job within 6 months of confirmation.

3. I lost my best friend right after I lost my job.

4. My TV broke down for these 3 days, my only leisure tool during this break.

5. The laptop gana a dreadful Virus called “brontok” and even my brother cannot resolve it.

6. “Brontok” blocked me from Gunbound.

7. “Brontok” caused me to write this blog for the 2^nd time, cos it auto shut down my friendster when I was in the middle of it.

But the good thing is:

1. I got 2 job interviews for both the jobs I applied for, but nothings confirmed yet, and for 1 of the interviews, I have got a base camp to attend in which I have a 5km run to finish.

2. My best friend still picks up my calls, but he’s so busy that he has no time to entertain me.

3. My TV is gonna be repaired tomorrow but I’m in camp.

4. I am gonna finish my blog soon because Brontok has the mercy to leave MS word alone.

Just my Luck…mind my words…those borne in.the year of dogs…. Very bad…..with Taurus…..even worse….So dun act impulsively, be tactful, tone down…manage emotional upheavals….sleep well….so shouldn’t u be sleeping now if its over midnight???

Help!!!! Who knows how to remove this stupid virus “Brontok”????? Please add a comment.

爱情是什么？

爱情是幸福：
幸福是一起在家吃饭，聊天，看电视。
幸福是一起在公园散步，聊心事
幸福是一起和小朋友玩耍，他踢足球，我打羽毛球。
幸福是一起运动，游泳，打羽毛球，跑步，甚至是踢足球。
幸福是一起在咖啡厅，他读漫画，我读小说，偶尔一起闲聊。
幸福是一起在公园里编无聊的诗，作无聊的梦。
幸福是一起研究天时地理，历史政治文化，怪人怪事。
幸福是半夜的钟声，半夜讲电话，半夜看电影，半夜思念着他。
幸福是学习他喜欢的象棋，游泳，桌球等等嗜好，话题，电影音乐。
幸福是被抱时，前面一片黑暗，脑子一片空白，心理乐得
要死。
幸福是听到他的声音，见到他的人，即使是迟到也好过没到。
幸福是何时何事无处不在，说不上的快感，说不完的满足。

爱情是调味剂：
酸酸的，男女老少，即使是和表姐聊天，也会打翻醋坛子
甜甜的，无时无刻都会想着，念着，连梦里都是他。
苦苦的，得不到的心，得不到的爱，苦苦的等待，默默的痛苦。
辣辣的，偷进电影院看免费戏，偷爬进游泳池找钱包，在午后的大太阳下跑5公里，
在自己的顽皮下，自夸自捧，捉弄别人。
咸咸的，久了会腻，久了会吵架，久了会麻痹。

爱情是盲人：
盲得看不见缺点，听不见缺点，闻不到缺点， 想不到有任何缺点。
盲得眼里出西施，何时何地都想维护他，不停为他找借口。
盲得可以付出一切，生命里只有他的存在，他比什么都更重要。
盲得即使一切一切都是徒劳无功，也甘愿付出一切。
盲得即使一切一切都真相大白，也停不了开了花的爱，根深蒂固的思念